After you complete your purchase in our online store, you will receive an order confirmation via email. If you do not receive the confirmation within one hour, one of the following may have occurred:

• The email may have ended up in your spam folder or SPAM.
• An incorrect email address may have been entered during the order.
• The order may not have been completed correctly.

If you have checked all of the above and still have not received the confirmation, please contact our customer support via email kontakt@miladubrovnik.com. We will be happy to check the status of your order.

If you contact us within 24 hours of placing your order, we will try to accommodate your order as best as possible.
However, we process orders as quickly as possible.

Therefore, we recommend contacting us immediately if you wish to make any changes. Once the order has been processed or shipped, changes may no longer be possible.

Once your order has been packaged and is ready for dispatch, you will receive a shipping confirmation via email.

This message will contain information about your shipment, when available.

If you have not received your order within 10 business days of the shipping date, after you have already received a shipping confirmation by email, please contact our customer support via email kontakt@miladubrovnik.com.

Our team will check the status of your shipment and help you as soon as possible.